AM (Mediation Support) South - Career at PTCL

AM (Mediation Support) South - Career at PTCL in Pakistan. Apply for PTCL job and get your career at PTCL!

Company: PTCL

Job Type: Full Time

Work Place: Islamabad

Job Description


PTCL is a Leading Telecom Company of Pakistan, serving its customer base all across the country. With a mission to revolutionize the Telecom Industry, PTCL is providing the largest Integrated Information Communication & Technology (ICT) services in Pakistan.

PTCL provides a growth & development driven culture with dynamic learning opportunities to its employees which enables them to broaden their horizon and develop as true professionals. We are an equal opportunity employer where diversity and inclusion are foundational to how we operate. Our Corporate Values “We Care, We Put Customer First, We Work as One Team, We Embrace Change” are embedded in company culture resulting in a cohesive team environment, guaranteeing success of the organization and development of its employees.


Responsible for IT Application Operations, Exceptions handling and overall system monitoring

Implementation of new requirements

Active coordination with stakeholders and vendors for trouble shooting

Ensuring connectivity of system with all associated network elements

Processing of CDRs as per agreed business rules

Reconciliation of Data with N-bound and S-bound systems.

Incidents and Problem Management.

Alerts Monitoring and incident escalation till resolution

Design, develop, implement, and coordinate systems, policies, and procedures/SOPs.

Data integrity checks implementation

Data Backups & System house-keeping tasks



· Professional degree in IT with deep understanding of IT/Telecom.


· 1-2 Years’ experience in relevant field.